Customer Care Agent (Freelancer) - Italian

Milan, Lombardy, Italy Contract Allows remote

About the Position

We are looking for a Community Hero to join our team as a freelancer and assist our players throughout their gaming experience, guiding them through features and functionalities and recommending solutions to possible issues. If you’re an excellent communicator, familiar with helpdesk software, native in Italian and fluent in English (more languages are a plus), we’d love to meet you!

 

Responsibilities

Respond to customer queries in a timely and accurate way. Identify customer needs and help customers use specific features. Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users). Keep track of technical issues and useful discussions with customers. Monitor customer complaints on social media and reach out to provide assistance. Share feature requests and effective workarounds with team members. Inform customers about new features and functionalities. Follow up with customers to ensure their technical issues are resolved. Gather customer feedback and share with our Product team.

 

Requirements

Bsc in Business, Marketing, Information Technology or other relevant fields. Native Italian and fluent English. Working knowledge of other languages will be considered a plus. Excellent communication and problem-solving skills. Customer service orientation. Multi-tasking abilities. Excellent organizational and analytical skills. Familiarity with our industry and social media is a plus. Experience using help desk software and remote support tools. Ideally, you have a love for mobile word and trivia games as well as a general understanding of the gaming industry.

 

About Fanatee

Fanatee is a mobile gaming startup founded in 2013. Since then, our goal has been to enable people to play our games anytime, anywhere. We believe that quality is the key to success. Our creative processes are well planned and carefully detailed, and our talent lies in turning great ideas into great businesses: our games hit over 100M downloads worldwide.

Our dream allows us to do what we love the most: work with talented, passionate people and give them the opportunity to achieve goals as big as they can dream of.

If you want to share this ride with us and join a light, fun and focused environment that breathes innovation and game culture, apply now!